Shipping Info
Customer Support
Shipping Info
Upon fulfilling order, the customer will receive updates via email for parcel tracking purposes.
Processing time:
|
Time |
Processing time |
|
Before 12:00 PM (working days) |
Within 24 hours (working days) |
|
After 12:01 PM (working days) |
Next working day |
|
Saturday, Sunday & Public Holiday |
Next working day |
Special order containing lip product:
|
Day |
Processing time |
|
Monday - Thursday |
Within 24 hours (working days) |
|
Friday - Sunday |
Next working day (To avoid due improper storage conditions at the courier distribution centre) |
|
Public Holiday |
Next working day (To avoid due improper storage conditions at the courier distribution centre) |
Our standard delivery time:
|
Delivery |
Condition |
Destination |
Details |
|
Free |
Purchase above RM100 |
West Malaysia |
1 – 6 working days |
|
East Malaysia |
3 – 10 working days |
||
|
Normal |
Purchase below RM100 |
West Malaysia |
1 – 6 working days |
|
East Malaysia |
3 – 10 working days |
||
|
Express |
Any purchase value |
Selected Klang Valley area |
● Delivery fee = RM38 ● Within 24 hours (working days) ● Receiver must be available at shipping address.
Remarks: ● Subject to the courier companies’ terms and conditions. ● QALER COSMETIC is not liable in any manner or form for the service level quality provided by the courier companies. But QALER COSMETIC will support in resolving disputes and or other issues face by the customer amicably. |